Privacy Policy

What We Collect

• Email, name, and phone number (optional)
• Location (ZIP code — if you share your device's location, it's converted to a ZIP code on your device; we never receive your exact coordinates)
• IP address (used to suggest an approximate area if you don't share your device's location)
• Device advertising identifier (only if you allow tracking, for advertising measurement)
• Pet profiles and health records
• Usage analytics (Vercel Analytics on the web app; in-app usage events on mobile, stored in Supabase)
• Chat conversations with Ask Chunk

How We Use It

• Provide and personalize the service
• Generate AI health insights and recommendations
• Improve the product
• Send transactional emails (inquiry notifications, invite emails)

What We Share

We never sell your data.

Third-party services we use:

• Resend — email delivery
• Anthropic / Claude — AI features (pet data sent for health insights, record parsing, and chat)
• Supabase — data storage and authentication
• Vercel — hosting and analytics
• Chewy — affiliate links (no personal data shared, just referral clicks)
• Meta (Facebook) — advertising and analytics. If you allow tracking, this may include your device's advertising identifier. Limited to app installs, account creation, and subscription purchases, plus general in-app browsing like viewing or favoriting a pet — never anything from health records, care schedules, or Ask Chunk conversations.
• ipapi.co — approximate location. If you don't share your device's location, we may send your IP address to estimate your general area. We always show this as a suggestion and ask you to confirm it before we use it.
• Sentry — crash and error reporting. Includes an internal account identifier so we can investigate issues tied to your account, but never your email or name.

Your Rights

• Delete your account and all associated data
• Export your health records (PDF and source documents)
• Revoke care provider access to your pet profiles at any time
• Update or correct your information via the Profile page

Deleting Your Account

In the app, go to Settings → Delete Account and type DELETE to confirm. This permanently removes your account, pet profiles, health records, and everything else tied to your account — no waiting period, no need to contact us.

Data Security

Data is encrypted in transit (HTTPS) and at rest (Supabase). Health records are stored securely with row-level security.